Posts Tagged ‘psychometric testing’

Psych Tests & What They’re For

Sunday, September 2nd, 2012

The main reason we write this blog is to help bridge the gap between the general world of work, and the more technical subject of psychometric assessment for the workplace. While our psychology practice specialises in providing psychometric testing, our underlying commitment is to helping everyone achieve career and life satisfaction through good job fit.

For individuals, if you do what you like to do and what you are good at, then you can live a happier and more fulfilled life. For organisations and employers, if you find the right staff, you can maximize efficiency, engagement, culture fit and teamwork.

Psychometric assessment used well is a very useful tool to help achieve this.

Everyone understands the general concepts of work and what it’s for: we go to work to earn income, to provide product and services to the general community and we keep the economy turning over. But psychometrics, on the other hand, can seem more mysterious. Despite a growing use of psychometric assessment in the workplace, to the extent that these days most people will have been psych tested for an employment role at some time in their career, how psych testing works is not so generally well understood.

Essentially, there are two kinds of psych tests for the workplace: Ability (or Aptitude) and Personality assessments. In simple terms, Ability assessments tell us if a person can do a given job, and Personality assessments tell us how a person will do the job.

Even though there seem to be hundreds of psych tests for the workplace available (and of various usefulness and validity), which all make different claims for our attention, in the end, the important thing to know is that they assess personality and ability. And that makes things more straightforward to understand.

The other thing to understand is that psychometric assessments are simply a statistical analysis of data that is provided by the person who attempts the assessment. They are not magic, they can’t read minds, and they are not designed to trick you (although they do have measures built in to tell if someone is cheating). By asking a respondent to answer a number of questions, the answers can then be put together statistically to give a result. This result then provides a picture for the candidate and the employer.

Psychometric assessment should never be used in isolation, but always as part of a recruitment or selection process, or for staff development down the track. Psychometric assessment provides an objective measure that fits into and integrates with a wider Human Resources process that includes interviews, resume and reference checks.

Some psych tests are better and more credible than others, just as some psychometric providers are more expert, knowledgeable and helpful than others, but what all psych tests have in common is that they statistically use answers to questions given by a respondent to provide an overview or picture.

In the end, psychometric assessment is used in the workplace because it provides an objective and cost-effective way (since it can save a lot of time and effort) to help employers make decisions about their staff. And for individuals, it can help us understand more about ourselves, and the way we work.

Work is essential to adult life, and the more fulfilling it is, the more balanced and satisfying our lives can be. In Human Resources and the world of work, psychometric assessments can have an important role in achieving good job fit and ultimately that means work-life balance.

 

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on heading to leave a comment. More posts below.

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl and his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

The Currency of Relationships

Friday, August 24th, 2012

Our Managing Director and Chief Psychologist, Stephen Kohl, believes that since the Global Financial Crisis, people have been demanding more genuine engagement and service in business.

In the boom climate prior to late 2009, companies and organisations were prepared to spend much more on out-sourced services like recruitment, training, conferences and “extras”. Following the GFC, things have been leaner and meaner, as organisations have learnt to cut costs by bringing many things we had previously paid others to provide, in-house. And even though the Australian economy has improved, we seem to have got used to this, just like Australian householders have got used to building savings.

At the same time this has been going on, there has been a burgeoning of social media and internet networking, to the extent that these have been increasingly integrated into most companies’ marketing and business strategies.

The result is that people expect much more from their business relationships. We expect real relationships. The GFC forced us to conserve and maximize our spending, and we’ve grown used to only paying for excellent quality, service and value. Post GFC we expect more. And through social media and other traditional advertising and networking, there is no shortage of individual consultants and companies vying for our attention and business connection.

So how do we differentiate? What can we do to stand out from the crowd, and forge real relationships with our clients, potential clients, connections and associates?

The answer is clear: be genuine and provide real and friendly, authentic service. Make genuine human connection.

In his article, It’s More Important to be Kind than Clever in Harvard Business Review this week, Fast Company magazine co-founder Bill Taylor, writes that small acts of genuine human kindness and engagement are the most powerful form of connection, and can be accidentally the most powerful marketing tool we have. Why? Because we are all people, and we all respond to genuine interaction. It makes us feel good, feel trust and it stands out in a world that can seem to be dominated by cynical self-serving and arrogance. All of us want to do business with people we can trust.

To illustrate his point, Taylor recounts the story of an American food franchise, which received huge publicity as a result of a simple and genuine act of kindness by the management and staff of one of their outlets. Though they only produced their clam chowder on Fridays, when a dying grandmother craved the soup on a different day, they made it just for her. This small act of kindness was repaid by thousands of “likes” on Facebook, where the grandmother’s daughter and grandson posted their gratitude.

It’s word-of-mouth advertising on a grand scale, and anyone in business knows that word-of-mouth recommendation is our most powerful tool. But to be powerful, it has to be genuine.  You really have to mean it. To be good at what you do is to want to share your knowledge and service with other people, and everyone responds to honest enthusiasm and care. In her most recent post, Penelope Trunk says, Networking means making real friends.

Acts of kindness make us feel better about ourselves and the world, and this is enough reward. But if we are in business for the long-term, relationships are far more important than quick deals. Good service and kindness should be the basis of everything we provide, because the real currency of business is people.

 

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on heading to leave a comment. More posts below.

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl and his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

Search Engine Optimisation (SEO) & Why it Helps to Be Human

Saturday, August 18th, 2012

Here’s the good news:

Every organisation or individual can achieve a high rating on Google and the other search engines.

Here’s the other news:

You’ve got to be a good writer and like people, language and communication. You’ve got to work intelligently and consistently.

If the second point sounds like bad news to you, here’s why it is this way:

Whether on the Internet, in magazines and newspapers, in advertising, in literature, and for TV and movies, writing is about communication. Communication is about human beings sharing information with each other in order to understand and share experience. And you can’t understand if you don’t get what’s being communicated.

Though, like Coca-Cola’s and KFC’s secret recipes, Google’s algorithms are a bit mysterious, the secret to writing for the Internet is essentially no secret at all. Just write to communicate.

You would think that this would be advice that everyone would intuitively understand, but we all know that many businesses struggle with the simple concept. Very many organisational and business sites look impressive and slick, yet their copy and information feels cynical, wooden, trite, empty or ingenuine. That means that their audience will read a sentence, or a paragraph if they’re lucky, and leave the site.

Recently, an article in Harvard Business Review, by Kyle Wiens, explains why an understanding of language and good grammar is important for writing computer programming. Wiens says, “…programming should be easily understood by real human beings – not just computers”. Clearly, if an understanding of language matters for computer programming, it matters even more for writing for the Internet.

Human beings require that writing is engaging, authentic, sounds and feels honest, flows well and rings true. While there are different styles of writing and different contexts that call for different approaches, formats and tone, essentially, we read because we want to find out things. If we have to work too hard, we’ll stop and find something else. Good writing starts with engagement, whether its advertising copy, high literature, academic or scientific writing, or your Sunday magazine.

Search engines pick up key words and phrases, but they also pick up organic style. This means that if you work too hard to fit in key words or phrases, at the expense of real communication, you’ll lose both your human and your computer audience. Language and writing is about being and sounding genuine and authentic. Just as we can spot a con-man in real life, we’ll instantly stop reading copy that sounds contrived, cynical and self-serving.

Dale Carnegie taught us years ago in his famous self-help bible How to Win Friends and Influence People that to be effective communicators, we have to think about our audience and stop thinking about ourselves. So just because computer-based writing is a relatively new medium, we have no excuse.

This means don’t lecture, don’t be gratuitous or cynical and don’t think you can bully or brow beat your audience or clients into trying or buying your product or services. They are people like you are. You need to have something to say that’s worth saying, and that they want to hear. (Here’s an example of a recruitment website with simple artwork but effective, honest, straightforward writing). And don’t think it’s just luck or magic: there is a reason why some organisations or people have a high Google profile and some don’t, and it doesn’t just come down to how much money they spend.

There is not as much mystery to Search Engine Optimisation as you might think. Mostly, just learn to be a good writer. And how do you do that? Empathise with your audience, tell them what they want to know, have something worth saying and learn to be genuinely yourself.

Good writing is good writing – in any medium.

 

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on heading to leave a comment. More posts below.

Related posts:

Engagement & Empathy

Art Imitates Life, Life Imitates LinkedIn: Online Citizenship

Grass Roots Sales Tip: Body Shapers & David Jones

A Room With a View

* With thanks to Paul for inspiring this post

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl & his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

What Does Sport Teach Us?: London 2012

Saturday, August 11th, 2012

Every 4 years, the Olympic Games bring sport into sharp focus across the world, and in most ways the Games are the highest expression of human sporting prowess and endeavour that we have.

Why do we participate in and honour sport so much, and what does it teach us about the rest of life and work?

The Olympic Games are a celebration of being human. They symbolise and encapsulate competition and co-operation, tenacity, skill, mental toughness, physical excellence and sportsmanship. They are a celebration of who we think we are, what we prize most highly, and how we can strive for more.

For thousands of years, sport has been a crucial part of most good education systems, for good reason. Whether sport is played as an individual or as a team, it has important lessons to teach us which carry over into the rest of life, and which apply to business, politics, teamwork and leadership.

Sport teaches us tenacity, focus, perseverance, patience, strength, concentration, timing, courage, adaptability and skill. Sport teaches both mental and physical agility. Sport teaches us to time our run and to tolerate and overcome physical pain and limitations. Sport is about thinking and strategising, and its about mental toughness and resilience. Ultimately, sport is more about the mental challenge than the physical one.

Sport teaches us sportsmanship, which is essentially how to handle ourselves with grace, dignity and humility in victory and defeat. And whether we are participants or spectators, to be good sports there can be no complaint, tantrums, weakness or bad grace, and the only tears we are allowed to shed are tears of joy.

Since ancient times, when children in Ancient Sparta, for instance, were taught to hone their physical skills and compete in sports because the experience prepared them mentally and physically for tough adult life, sport has played an extremely important role in both preparing young people for adult life and for symbolising the human traits we hold most dear. Sport also provides safe battles between teams and nations, and in many ways negates and compensates for potential war and conflict.

Every four years the world comes together in a glorious display of competition and celebration. Though nations compete for glory and success of their individual champions and collective teams, the Olympic Games nevertheless represent human co-operation more than they represent competition, because we are universally united in our deep-seated  and common respect for the underlying principles that sport represents.

Sport embodies and develops physical and moral courage and the Olympic Games allow us to celebrate our species with joy and pride, and to paradoxically come together in our shared delight in competition.

As the Games of the XXX Olympiad, London 2012, draw to a close, we do well to learn the lessons that sport teaches us, and that the Games symbolise:

In work and the rest of life, sport reminds us to do better, last longer, be stronger and aim higher. And strive, individually and in teams.

 

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on the heading to leave a comment. More posts below.

Related Posts:

Slam Dunk

Leadership & Good Manners

Social Trends: The New Conservatism?

Staying Afloat: Boats & Analogies

Work Life Balance (And How to Preserve Olives)

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl & his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

 

Human Resources & Innovation

Thursday, August 2nd, 2012

Innovation and Creativity articles dominate the July issue of HR Monthly, the official magazine of AHRI, Australia’s peak Human Resources body.

Like businesses and organisations the world over, who are increasingly recognising that innovation and creativity allow them to stay afloat and even get ahead of the game in a world changed by difficult and volatile global economic forces, HR Monthly asks how creative thinking and innovative practices are relevant and can be integrated into Human Resources.

Janine Mace begins her Switched On article with, “ It’s a war out there as companies battle to just keep up, let alone get ahead of the game … and innovation is increasingly being touted as essential for an organisation’s success.”

Mace interviewed innovation think-tank Hargraves Institute’s CEO Allan Ryan, Queensland University of Technology’s Dr. Judy Matthews, and Coca-Cola’s Derek O’Donnell to discover how they believe innovation is an essential ingredient in the success of all organisations, particularly those which will grow and flourish into the future. All three experts refer to studies and programs in place that identify the importance of innovation, and all believe that Human Resources has an important part to play in innovation.

Mace says, “Given the close ties between internal culture and innovation, it is unsurprising HR is viewed as a significant player in this area – both at the strategic and practical level.”

This understanding of the practical role HR can play in innovation is echoed in both By Design, in which Brad Howarth considers how organisations need to re-think the way they manage, engage with and develop their staff because “recession may just mean a new opportunity to rethink your workforce”, and in Core Values in which Jacqueline Blondell talks about creativity, innovation and good education with Apple’s co-founder, Steve Wozniak.

To some extent so far, Australia has been sheltered from the more severe effects of the Global Economic Crisis, but as time goes on, even in Australia the economy seems to be flat, and it’s clear that we need to play the long game. That means that permanent changes need to be made.

Individuals and organisations need to hone their creativity in order to survive, and apply it to innovation, adaptability, problem-solving, team-work and leadership. It’s about playing smart, being lean and mean, rolling with the punches and seeing and exploiting opportunities.

And as the world takes on inevitable on-going challenges, Human Resources not only can’t afford to ignore the importance of creativity and innovation, but has a crucial role to play in helping smooth the way.

Human Resources is about people, and people need to be adaptive to survive.  By understanding how to find staff who are creative, and recognising, understanding and developing the creativity styles of the people they already have, HR can play a leading part in going forward into a world of increased skill, adaptability and creative problem solving and understanding.

And organisational success.

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on the heading to leave a comment. More posts below.

Related posts:

The Secret Ingredient of Creativity

How to Spot an Original Thinker

Creative Innovation 2011 Conference

A Room With a View (Creativity in the Workplace)

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl & his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

Engagement & Empathy

Wednesday, July 25th, 2012

Human beings belong to a gregarious species. We live in groups, we organise ourselves in communities, we develop language, rules and technology to communicate and co-operate with each other, and usually, we work in teams.

In short, we engage with each other and with our environment. Our engagement keeps us safe and happy. By co-operating together, in every form of work and endeavour, we support each other, harness the power of multiple skills, talents and intellectual points of view, and we create outcomes that would be impossible if we lived and worked alone.

Of recent years there has been a lot of interest in the subject of engagement at work. It is recognised that people are happier, more fulfilled and are likely to be more productive if they are engaged with their jobs. In many ways, this is fairly obvious, since you only have to look to your own experience of life to know that you have a better time and feel better about yourself and other people if you feel connected – connected with an activity, connected with other people, connected with your surroundings or connected with an idea.

Underlying this ability to connect or engage is what is probably our species’ highest, most prized skill: the ability to empathise. Empathy helps us connect with the world and people outside our own skins. It makes us understand. It allows us to see and feel beyond ourselves. And by doing this, we keep the group, and the individuals within it, safer and more effective.

Empathy drives our fascination with each other and this underlies almost every form of human expression and drives culture (from reality TV to fine art and literature), commerce and research & education. In every culture and across time, religion, age, gender, and geography, humans are fascinated with each other because we are fascinated with ourselves. Other people are like a mirror. To study other human beings is to understand ourselves better, and to understand better is to increase the likelihood of our success.

Really successful human beings have a high level of empathy, which imbues them with many advantages. Empathy allows us to read signals, understand situations, foresee problems quickly and connect subtle clues. Empathy allows us to see beneath the surface and operate with a sophisticated level of interaction.

People with low empathy struggle greatly. They can’t read social or facial cues, or discern more sophisticated relationships or patterns. They have a hard time “joining the dots”, understanding what other people understand, reading non-verbal language, and picking up on higher order social rules or patterns like metaphor and tone.  How things connect is often a mystery to them. People with low empathy have many difficulties with other people and their environment because they can’t read the signals and warning signs. Sometimes people like this are stigmatised with popular culture labels like “nerd” and lack of empathy characterizes autism spectrum conditions like Asperger’s Syndrome. Without the ability to exercise empathy, human beings have a hard time in life.

Engagement is not just a Human Resources term. All managers and employers should be developing an engaged workforce and an engaging work environment. But it goes much further and deeper than that. There is not a divide between work and the rest of life, and we are ourselves whether at home or in the workplace. Being engaged is what enlivens us, and underlying engagement, is our ability to empathise.

In the world of work, as in the rest of life, higher level empathy allows you to see effectively and well, and to achieve better and more sophisticated and seamless results. Understanding other people helps you understand yourself, and makes your path in life more smooth, and gives you respect and influence because you understand how other people tick.

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on the heading to leave a comment

Related posts:

Psychopaths at Work

Building Real Relationships

Who Are You? “Know Thyself”

Work Life Balance (And How to Preserve Olives)

Murder in the Village: Teamwork & Community

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl & his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

Who Are You? “Know Thyself”

Friday, March 2nd, 2012

Since ancient times, when Know Thyself was inscribed in the Temple of Apollo at Delphi, people have known that it is important to understand as much as we can about ourselves.  For years, philosophers, psychologists and ordinary people have asked themselves, “Who am I?”

It’s an important question, because the more you know about yourself, the more you understand what makes you happy, what sort of things you are good at, what paths in life you can take, what work you should choose to do and how you fit into the rest of the world.

Psychometrics is a branch of Psychology which aims to help answer the question, “Who Are You?”. Psychometrics does this by asking a person a number of questions and then statistically collating the answers so that a clear and accurate picture is produced. Some people know who they are, what their abilities and values are and what careers they are good at and that make them feel satisfied and fulfilled. But most of us are not so clear.

By completing psychometric tests and assessments, we can find out a lot about ourselves, including what sort of personality we have, how we like to learn, what our strengths and weaknesses, what kind of jobs we are likely to succeed in, and how we like to interact with other people.

Psychometrics can be used in a variety of ways and for many reasons: clinical practitioners use psychometrics to diagnose various conditions and disorders, employers often use psychometrics to help select candidates for job roles or to develop their staff, psychometrics can be used to diagnose creativity and increase innovation, or for career guidance, and psychometrics is even used by dating agencies to match potential “soul mates”!

If we know who we are and how we like to work, we can make better decisions, better life and work choices and live happier, more productive and satisfied lives.

 

 Watch Video: Who Are You? The Who

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on heading to leave a comment. More posts below.

Related Posts:

Keep Psychometric Assessment Scientific

More “Style” than Substance

Psychometric Juggernaut: SHL & Previsor Merge

Cheating on Psych Tests

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl & his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

Play to Your Strengths

Saturday, February 18th, 2012

When I was a child growing up in the middle suburbs of Sydney, every household seemed to religiously read The Australian Women’s Weekly. It was a cultural and social mainstay: both a barometer and a bible.

One of the main things I learned from the Women’s Weekly is to play to your strengths. Over and over again, and in various ways, The Weekly published articles about how to emphasize your good points and disguise or compensate for your bad ones. (What shape is your face? How do you disguise a pear-shaped body? How do you make narrow shoulders look wider? What is your best colour?) From these articles I grew up learning how to look for my good features and compensate for the ones I didn’t like so much.

Though the lesson was generally intended to apply to your appearance, the regularity of these articles over many years became deeply entrenched in me, and I expect all the other young readers, and it soon became such second nature that it wasn’t hard to apply the principle to my whole life, not just to the way I looked.

I came to understand that the same principles are taught in sportbusiness, advertising, graphic art, leadership and coaching, and that they apply to every area of successful life management. In graphic art for instance, we are taught to quickly grab the attention of the viewer and convey the message instantly and effectively, and you need to understand the best points of something to be able to do that. In sport, we play our best players and team combination, put them in the right positions for their talents, teach them to compensate for each others flaws, and we understand to “never change a winning team”.

Yesterday, our Genesys Australia team examined our creativity & problem-solving profile. We have assessed many other teams and groups recently, and we decided it was time we “put our money where our mouth is” and looked at our selves.

Looking at our collective strengths and weaknesses, and examining how these fit with our aims, practice and style as an organization, I was reminded of the Women’s Weekly and it’s lesson to know yourself, and I was extremely gratified to have the opportunity to see how we all looked as a team and to see where our strengths and weaknesses lie.

We combined our individual results from the me2 Diagnostic, and examined our team in terms of the dimensions, which include idea generation, personality, motivation and confidence. We charted these on graphs, so that we could clearly see how we all fit together.

Our over-all score is well above average, which is reassuring in a post GFC world, where organizations need to be ready to constantly change and adapt.  As a group, we are high on fluency, idea generation and confidence in sharing ideas. We performed well on achievement and incubating ideas, and can see how we can increase these areas further. Though still in the average range, our lower score was in competiveness, which, after some discussion, we believe is consistent with our strong service-based ethic to help our clients solve their problems. It also reflects that we are both a psychology practice and a very cohesive collaborative team whose members work closely and well together. But we will keep our eye on this – perhaps we need to develop ourselves a bit more in this area and we will introduce some exercises and measures to help us.

The graphs showed a very creative team that has many healthy elements of diversity, and yes, strengths and weaknesses.

By understanding your strengths you can obviously use them to your best advantage, and you do this by minimising or reducing weaknesses and by using, fine-tuning and developing strengths. Many people waste a lot of time concentrating on weaknesses but they are only part of the picture. The key is to play to your strengths which means know your weaknesses and minimise them, but focus on and hone your strengths.

The Australian Women’s Weekly taught me that you can’t play to your strengths unless you know what they are. Yesterday, using the me2 Diagnostic, our team gained a clearer and more focused idea of how to do that. And it gave us a reassuring sense of understanding and self-confidence.

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on heading to leave a comment. More posts below.

Related Posts:

How to Spot an Original Thinker

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl & his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

When I Grow Up : Career Guidance

Thursday, January 5th, 2012

Yesterday I met an old school friend for the first time since we were very young adults. Now that we are much older and our careers are well and truly established, it was interesting to talk about how our lives have turned out, and how we both got to where we are now.

My friend David McCaughan is at the top of his game. He is a senior executive for a major, world-wide advertising & marketing agency. At high school, we both studied Ancient History, and were in the school debating team, and when David left school, the first decade of his working life was spent working as a childrens’ story-teller in a public library. At school, David had a clear intelligence and a sophisticated wit, but back then, nobody thought to tell him that advertising was a career choice he could or should pursue, let alone excel at. Looking back though, I can see that advertising was a natural fit for him. But he came to it circuitously.

Finding a natural fit is what career guidance is all about. A natural career fit will almost certainly ensure a successful career and happy life.

As we retold our stories and recounted our lives since school, one thing David and I have in common was very clear: we’ve both had interesting lives in which we’ve been prepared to explore and meander. We’ve been willing to go out and see. I’ve noticed this before in the lives of other successful and happy people. One of the advantages of middle age is that you get to see how things turned out, and over and over again I’ve seen that the most successful and apparently satisfied and happy of my old friends are the ones who were prepared to see new places and try new things.

Here are some of the things that seem to produce a successful career and life:

Do what you are good at

Even at school, David was always good at talking and story telling. He’s also intelligent and good at joining dots, which led him to study Political Science. He says that story-telling in the library for 10 years and studying Ancient History at school underlie his work in advertising & marketing. It makes sense: advertising is about telling a story and joining dots (seeing connections & solving problems).

If you are good at maths, then you should pursue that, if you cook really well then you should cook. If you are good at sport, then follow that.

This doesn’t mean that you’ll end up in your first, perhaps most obvious job choice, but it sets you on a path that is natural and more effortless for you to pursue.

Do what you like to do

This should closely follow the previous point. It makes sense that most people automatically like what they are good at, because they receive positive feedback both from the task and other people.

But don’t do something only because you are good at it. If you are good at maths, but hate it, don’t become an accountant just because everyone tells you how good you are with numbers.

If you are engaged by your work, then you are more than halfway there to a successful career. You’ve got to love what you do if you want a successful career and happy life.

Don’t be afraid to go out and try things

How will you know what’s out there unless you go and have a look? How will you know what you are good at? Experiment, try new things, meet people, explore, discover and follow your nose.

Be prepared to play the long game

In life, as in theatre and sport, it’s all about the timing. Trying new jobs, exploring and building up experience takes time. Be prepared for that. You need to develop tenacity and a long-term focus.

Your career will be measured by where you find yourself at 50 and 60, and what you have achieved and what you have passed on to other people. Nobody will care or remember if you drove a fancy car when you were thirty, or got a promotion, and the history books or the company records certainly won’t record it.

Time your run.

 

My friend David and I are still the same people we were at school, although older and wiser. And this is the point. Our career and life choices followed who we already were, and our experience heightened and informed that. It’s no surprise to me that David is a very successful human being – he always was. He had the sense to follow his talents and his instincts, and to go out and see.

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on heading to leave a comment. More posts below.

Related Posts:

Work Life Balance (And How to Preserve Olives)

Slam Dunk

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl & his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.

Psychopaths at Work

Tuesday, August 30th, 2011

For all our recruitment tests and practices in HR, the problem of psychopaths in the workplace remains a problem that’s hard to solve.

Everyone has worked with a psychopath. I’m a lay-person, so I use the term in it’s popular sense, but I’m on their case. Sometimes they are the obvious bullies in the office, sometimes they are your boss, and sometimes they are someone not apparently in charge, but who has everyone running around after them and who manipulates and wreaks havoc on the whole group by subtle disempowerment.

I’ve known a few. The first one was my boss, and he nearly destroyed my health and my career.

Sometimes, psychopaths are so effective at getting their way and destroying everyone around them, that the only way you can detect them is by noticing the destruction around them. Like a Black Hole in the universe, which you can only detect from the glow around it as light gets sucked in, you can tell if there’s an office psychopath around because everything in the office will be going wrong somehow: team spirit will be low, team work and cooperation will have disintegrated, group optimism and company or department vision will have disappeared, everyone will be tense and guarded and resentful, and nobody will really know why. And most likely, the psychopath will be undetected, and worse, they might be the only person that everyone thinks they can trust.

It’s scary.

I’ve been reading the website of one of the more recent psychopaths in my life. Having totally destroyed the morale of the people he worked with, having repeatedly covered up monthly losses by making charismatic and extravagant promises to the people above him and blaming other people, having (in this day and age!) indulged in outrageous and blatant sexist, harassing and upsetting behaviour with his junior staff, having offended clients with his use of bad language and other inappropriate and crass behaviours, he is now the CEO of a company.

I can see how he got there. He got there through deceit, using other people and destroying lives, reputations and health.

His website looks pretty good. In fact, I recognize some of my own words and ideas there. According to his bio, at the company where he used to work, and where he was finally let go because they just couldn’t afford the losses he kept making, he now claims he made huge profits. Not only that, but the bio is misleadingly worded to give the impression he was much higher in the organization than he actually was. From the bio, you get the impression this guy was actually in charge of the whole Australasian operation. You’d think his former employer would make him change it. The website shows he’s even got some of his ex-victims working for him. How does he get away with it? Because it’s the way psychopaths work, that’s how.

Psychopaths have a way of charming people. Psychopaths tell us what they think we want to hear. Psychopaths have a sense of over-entitlement. They manipulate us and destroy our reputations behind our backs. They divide and rule.

The most powerful weapon a psychopath has though, is their total lack of shame, and this is what makes them different from everyone else. The rest of us care what other people think of us, most of us want to genuinely cooperate, and most of us would be embarrassed if we behaved outrageously in public. Not the psychopath. Because of this, they are able to lie and cheat to great effect.

In tandem with their lack of shame is their other secret weapon: they are really great actors. Though they have no remorse, they can pretend. They are very good at mimicking normal (and even empathetic) human behaviour. They don’t feel it, but they copy it. They are very convincing and can be very charming. While if you stand up to a psychopath they’ll eventually yell, scream and in extreme cases even kill you, they don’t usually need to because they’re so adept at manipulating through charming deceit.

The psych tests we apply in HR to job candidates and staff development are not clinical tools and should not be. They won’t pick up a psychopath. In any event, psychopathy, or sociopathy as it’s now called, is a Personality Disorder, not a mental illness as such, and is extremely hard to detect even in a clinical setting (they’re charming right, and they even know what a clinician wants to hear).

If you gave an Emotional Intelligence test to a psychopath, they’d probably blitz it. Some psychologists even argue that giving EI information to a psychopath is like giving them a loaded gun. It gives them more ammunition to use against the rest of us by teaching them how to be even more charming and apparently agreeable.

So what can you do about an office psychopath? Start to look for the human and organizational fall-out around them. And don’t kid yourself that you are immune to their charm and stories.

The only way to slay a psychopath is with rationality. Insist on evidence and measurable outcomes, not their promises and stories. If everything seems to be awry in your team, and you don’t know why, then you’ve most likely got a psychopath in your midst.

Lynette Jensen

Lynette Jensen is a director and co-founder of Genesys Australia and is committed to helping people achieve work-life balance through good job fit. In addition to contributing to this blog, she also writes regularly for HR Daily Community and Dynamic Business Magazine. Her articles have been re-published in India & the United Kingdom.

Please click on heading to leave a comment. More posts below.

* This is a personal view and does not necessarily represent the opinion, belief or policy of the company. This is a lay-person’s view and the example in this post should not be construed to be a real person, and examples of behaviour cited here are illustrations of typical behaviour patterns. More posts below.

Related posts:

Murder in the Village: Team-work & Community

Leadership & Good Manners

NB: We are an independent workplace psychology practice. All views expressed here are our own and are the opinions of Stephen Kohl & his associates, which do not necessarily reflect those of the publisher and developer of GeneSys assessments, Psytech International.